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Aristata Communications, a rural wireless/fiber internet company, has an immediate opening for a Tech Support Specialist II to join our team. In this position, you will provide Tier 2 technical support as part of a rapidly growing local internet company. Aristata is looking for a tech-savvy problem solver who can multitask to repair a variety of services and equipment. Tech Support Specialists must possess patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions. The Tech Support Specialist position will also coordinate with the Customer Support team in updates and resolutions to customer accounts and updating customer tickets and technical account information.

3 to 5 years of Networking experience
3 to 5 years of RF experience
Excellent written and verbal communication skills
Networking, RF, or VoIP certifications a plus

Field Technician

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Aristata Communications, a rural wireless/fiber internet company, has an immediate opening for a Field Technician to join our team. This position will require excellent customer service skills and technical ability. The position requires completing customer installations of fixed wireless and fiber internet, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of updating databases.

Previous experience installing Dish Network, DirecTV, Cable, fiber, internet, phone, or alarms a plus.
Ability to work independently, using sound judgement principles.
Must demonstrate accountability to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.

Customer Care Agent

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Aristata Communications, a rural wireless/fiber internet company, has an immediate opening for a Customer Care Agent to join our team. A Customer Care Agent will often answer customer phone calls and emails, responding to customers’ questions and concerns, navigate minor technical issues, and setup installation appointments.

Previous experience working in a call center for Dish Network, DirecTV, Cable, fiber, internet, phone, or alarms a plus.
Ability to work independently, using sound judgement principles.
Must demonstrate accountability to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.

Job Application

Aristata Communications is an Equal Opportunity Employer. Aristata Communications does not unlawfully discriminate on the basis of race, color, sex, gender, sexual orientation, gender expression, gender identity, national origin, ancestry, religion, creed, age (40 and over), physical or mental disability, genetic information, veteran or military status or other protected status under state or federal law. Should applicant need reasonable accommodations during the application process, he/she/they should contact a company representative.

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AT-WILL EMPLOYMENT

The relationship between you and Aristata Communications is referred to as "employment at will." This means that your employment can be terminated at any time for any reason, with or without cause, with or without notice, by you or Aristata Communications. No representative of Aristata Communications has authority to enter into any agreement contrary to the foregoing "employment at will" relationship. You understand that your employment is "at will," and that you acknowledge that no oral or written statements or representations regarding your employment can alter your at-will employment status, except for a written statement signed by you and either our Executive Vice-President/Chief Operations Offer or the Company's President.

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