Colorado Central Telecom VoIP Service E911 Disclosure and Notice Addendum

The Federal Communications Commission (“FCC”) requires Aristata Communications. (hereinafter “Aristata Communications”), operating interconnected Voice over internet Protocol service (“VoIP Services”) using the Public Switched Telephone Network (PSTN), to meet Enhanced 911 (E911) obligations. E911 systems automatically provide emergency service personnel with a 911 caller’s call-back number and, in most cases, location information. Aristata Communications must (1) inform its customers of the key differences between how Aristata Communications’s VoIP Services work versus how traditional 911 services work when accessed using a traditional landline telephone network; (2) obtain an affirmative acknowledgement (i.e. signed form) from its customers showing that they have read and understood these differences; and (3) to keep this customer signed form on file showing that they have received, read and understand Aristata Communications VoIP Services E911 Disclosure and Notice Addendum (hereinafter referred to as the “Addendum”). A copy of the FCC VoIP E911 Order establishing the notice and record keeping requirements contained in this Addendum is available at https://www.fcc.gov/consumers/guides/voip-and-911-service.

Aristata Communications cannot provide Aristata Communications VoIP Services until you have carefully reviewed this document, signed and dated it at the bottom. Please read this document carefully before you sign it.

By signing or electronically agreeing to this Addendum, you are affirmatively acknowledging that (1) you have read and understood this Addendum; (2) you understand that you may not be able to contact emergency services by dialing 9-1-1 using Aristata Communications VoIP Services; and (3) you understand that you must inform users of Aristata Communications VoIP Services at your location that they may not be able to contact emergency services by dialing 9-1-1 using Aristata Communications VoIP Services.

For purposes of this Addendum, “Aristata Communications” means the entity, subsidiary or affiliates of Aristata Communications that provide(s) VoIP Services. If you have any questions or concerns about the information contained in this Addendum, please contact Aristata Communications 719.937.7700.

For purposes of this Addendum, “Registered Address” means the physical address where the Aristata Communications VoIP Services equipment is placed and activated for VoIP service. If the VoIP Services provided by Aristata Communications include one or more extensions, each extension must be identified by the physical address, including as needed additional location information regarding where each extension is installed and activated, in order to be able to adequately identify the location where a 911 calling party is located.

• Aristata Communications VoIP E911 Services may not operate during a power outage. The analog telephone adapter (ATA) device provided by Aristata Communications connects your Aristata Communications or other internet service provider’s broadband service to your analog or digital telephone handset. You may alternatively have an IP phone provided by you or Aristata Communications. The ATA or IP phone is powered by your home or business location’s electrical power. When the ATA or IP phone loses power and shuts down, your VoIP Services including your ability to dial 9-1-1 will not work. Once power service is restored, you may be required to reset your equipment before you will be able to use Aristata Communications VoIP Services to contact E911 services. You are responsible for providing an uninterruptible backup power supply if you wish to ensure continued operation of your broadband internet, VoIP Services and other electrical equipment in the event of a power outage. ARISTATA COMMUNICATIONS VOIP SERVICES AND E911 SERVICES WILL NOT OPERATE IF YOUR BROADBAND CONNECTION IS DISRUPTED. You understand and acknowledge that service outages, interruptions or degradation, or termination or suspension for any reason, of broadband internet service or connectivity provided by Aristata Communications or any other internet service provider will prevent you from using the VoIP Services, including E911 services, even if a battery backup is working.
• ARISTATA COMMUNICATIONS VOIP AND E911 SERVICE CALLS MAY NOT COMPLETED OR MAY BE ROUTED TO EMERGENCY PERSONNEL WHO WILL NOT BE ABLE TO ASSIST IF YOU DISABLE, DAMAGE OR MOVE THE EQUIPMENT TO A LOCATION OTHER THAN THE REGISTERED ADDRESS YOU PROVIDED TO ARISTATA COMMUNICATIONS WHEN SERVICE WAS INITIATED. You understand and acknowledge that VoIP E911 services will not function if you move your Aristata Communications VoIP device(s) to a different street address or location other than your Registered Address. You also acknowledge that it may take several days for any change in address to be processed. Accordingly, YOU ARE RESPONSIBLE for notifying Aristata Communications’s VoIP Services Administrator in advance of all changes to your Registered Address by contacting Aristata Communications at 719.937.7700.
• EMERGENCY PERSONNEL MAY NOT BE ABLE TO IDENTIFY YOUR PHONE NUMBER IN ORDER TO CALL YOU BACK. You understand and acknowledge that public safety answering point (“PSAP”) and emergency personnel may not be able to identify your phone number in order to call you back if the VoIP call cannot be completed, is dropped or disconnected and/or if your VoIP Service is not operational for any reason.
• ARISTATA COMMUNICATIONS VOIP SERVICE E911 SERVICE CALLS MAY BE DELAYED OR DROPPED DUE TO NETWORK ARCHITECTURE. You understand and acknowledge that, due to technical constraints there is a greater possibility of network congestion and/or delays in the routing of a 911 call made utilizing your VoIP Services equipment as compared to dialing 9-1-1 over traditional public switched telephone networks.
• IN ADDITION, YOU SHOULD MAINTAIN ALTERNATE MEANS OF CONTACTING E911 SERVICES AND YOU MUST INFORM USERS OF ARISTATA COMMUNICATIONS VOIP SERVICE OF THESE ALTERNATE MEANS. Your equipment will have a sticker affixed explaining 911/E911 service limitations. If you require additional stickers, please contact Aristata Communications Customer Service at 719.937.7700.

BY SIGNING THIS AGREEMENT, YOU FURTHER AGREE THAT IN NO EVENT SHALL ARISTATA COMMUNICATIONS, ANY SUBSIDIARY, OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AGENTS OR ANY OTHER THIRD-PARTY PROVIDERS OR VENDORS WHO MAY FURNISH SERVICES OR PRODUCTS TO YOU IN CONNECTION WITH THE VOIP SERVICES OR THE EQUIPMENT, BE HELD LIABLE FOR ANY CLAIM, DAMAGE, OR LOSS WHATSOEVER ARISING FROM OR RELATING TO E911 DIALING AND YOU HEREBY VOLUNTARILY AND KNOWINGLY WAIVE ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION ARISING FROM OR RELATING TO E911 DIALING.

BY SIGNING THIS AGREEMENT, YOU FURTHER UNDERSTAND AND AGREE THAT ARISTATA COMMUNICATIONS DOES NOT HAVE ANY CONTROL OVER WHETHER, OR THE MANNER IN WHICH 911 OR E911 CALLS USING THE VOIP SERVICES ARE ANSWERED OR ADDRESSED BY ANY LOCAL EMERGENCY RESPONSE CENTER. YOU AGREE THAT YOU ARE RESPONSIBLE FOR UPDATING YOUR REGISTERED ADDRESS WITH ARISTATA COMMUNICATIONS PRIOR TO MOVING VOIP SERVICES EQUIPMENT TO ANY LOCATION OTHER THAN ITS ORIGINALLY REGISTERED ADDRESS. ARISTATA COMMUNICATIONS DISCLAIMS ALL RESPONSIBILITY FOR THE CONDUCT OF LOCAL EMERGENCY RESPONSE CENTERS AND THE NATIONAL EMERGENCY CALLING CENTER FOR INABILITY TO LOCATE A E911 CALL AT YOUR REGISTERED ADDRESS.

BY SIGNING THIS AGREEMENT, YOU FURTHER ACKNOWLEDGE THAT ARISTATA COMMUNICATIONS RELIES ON THIRD PARTIES TO ASSIST ARISTATA COMMUNICATIONS TO ROUTE E911 CALLS TO LOCAL EMERGENCY RESPONSE CENTERS. ARISTATA COMMUNICATIONS DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY IN THE EVENT SUCH THIRD PARTY DATA, EQUIPMENT, PERSONNEL USED TO ROUTE CALLS IS INCORRECT OR YIELDS AN ERRONEOUS RESULT.

I acknowledge that I have received, read and understand this Aristata Communications VoIP Service E911 Disclosure and Notice Addendum. I represent and warrant that I am at least eighteen (18) years of age, that I have the legal right and ability to enter into this Agreement and that my name, user name, contact information and address information provided in order to obtain Aristata Communications VoIP Service are true and correct.