The Federal Communications Commission (“FCC”) requires Aristata Communications. (hereinafter “Aristata Communications”), operating interconnected Voice over internet Protocol service (“VoIP Services”) using the Public Switched Telephone Network (PSTN), to meet Enhanced 911 (E911) obligations. E911 systems automatically provide emergency service personnel with a 911 caller’s call-back number and, in most cases, location information. Aristata Communications must (1) inform its customers of the key differences between how Aristata Communications’s VoIP Services work versus how traditional 911 services work when accessed using a traditional landline telephone network; (2) obtain an affirmative acknowledgement (i.e. signed form) from its customers showing that they have read and understood these differences; and (3) to keep this customer signed form on file showing that they have received, read and understand Aristata Communications VoIP Services E911 Disclosure and Notice Addendum (hereinafter referred to as the “Addendum”). A copy of the FCC VoIP E911 Order establishing the notice and record keeping requirements contained in this Addendum is available at https://www.fcc.gov/consumers/guides/voip-and-911-service.
Aristata Communications cannot provide Aristata Communications VoIP Services until you have carefully reviewed this document, signed and dated it at the bottom. Please read this document carefully before you sign it.
By signing or electronically agreeing to this Addendum, you are affirmatively acknowledging that (1) you have read and understood this Addendum; (2) you understand that you may not be able to contact emergency services by dialing 9-1-1 using Aristata Communications VoIP Services; and (3) you understand that you must inform users of Aristata Communications VoIP Services at your location that they may not be able to contact emergency services by dialing 9-1-1 using Aristata Communications VoIP Services.
For purposes of this Addendum, “Aristata Communications” means the entity, subsidiary or affiliates of Aristata Communications that provide(s) VoIP Services. If you have any questions or concerns about the information contained in this Addendum, please contact Aristata Communications 719.937.7700.
For purposes of this Addendum, “Registered Address” means the physical address where the Aristata Communications VoIP Services equipment is placed and activated for VoIP service. If the VoIP Services provided by Aristata Communications include one or more extensions, each extension must be identified by the physical address, including as needed additional location information regarding where each extension is installed and activated, in order to be able to adequately identify the location where a 911 calling party is located.
BY SIGNING THIS AGREEMENT, YOU FURTHER AGREE THAT IN NO EVENT SHALL ARISTATA COMMUNICATIONS, ANY SUBSIDIARY, OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AGENTS OR ANY OTHER THIRD-PARTY PROVIDERS OR VENDORS WHO MAY FURNISH SERVICES OR PRODUCTS TO YOU IN CONNECTION WITH THE VOIP SERVICES OR THE EQUIPMENT, BE HELD LIABLE FOR ANY CLAIM, DAMAGE, OR LOSS WHATSOEVER ARISING FROM OR RELATING TO E911 DIALING AND YOU HEREBY VOLUNTARILY AND KNOWINGLY WAIVE ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION ARISING FROM OR RELATING TO E911 DIALING.
BY SIGNING THIS AGREEMENT, YOU FURTHER UNDERSTAND AND AGREE THAT ARISTATA COMMUNICATIONS DOES NOT HAVE ANY CONTROL OVER WHETHER, OR THE MANNER IN WHICH 911 OR E911 CALLS USING THE VOIP SERVICES ARE ANSWERED OR ADDRESSED BY ANY LOCAL EMERGENCY RESPONSE CENTER. YOU AGREE THAT YOU ARE RESPONSIBLE FOR UPDATING YOUR REGISTERED ADDRESS WITH ARISTATA COMMUNICATIONS PRIOR TO MOVING VOIP SERVICES EQUIPMENT TO ANY LOCATION OTHER THAN ITS ORIGINALLY REGISTERED ADDRESS. ARISTATA COMMUNICATIONS DISCLAIMS ALL RESPONSIBILITY FOR THE CONDUCT OF LOCAL EMERGENCY RESPONSE CENTERS AND THE NATIONAL EMERGENCY CALLING CENTER FOR INABILITY TO LOCATE A E911 CALL AT YOUR REGISTERED ADDRESS.
BY SIGNING THIS AGREEMENT, YOU FURTHER ACKNOWLEDGE THAT ARISTATA COMMUNICATIONS RELIES ON THIRD PARTIES TO ASSIST ARISTATA COMMUNICATIONS TO ROUTE E911 CALLS TO LOCAL EMERGENCY RESPONSE CENTERS. ARISTATA COMMUNICATIONS DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY IN THE EVENT SUCH THIRD PARTY DATA, EQUIPMENT, PERSONNEL USED TO ROUTE CALLS IS INCORRECT OR YIELDS AN ERRONEOUS RESULT.
I acknowledge that I have received, read and understand this Aristata Communications VoIP Service E911 Disclosure and Notice Addendum. I represent and warrant that I am at least eighteen (18) years of age, that I have the legal right and ability to enter into this Agreement and that my name, user name, contact information and address information provided in order to obtain Aristata Communications VoIP Service are true and correct.
VoIP phone service works differently than regular landline phones. It’s especially important to be aware of these differences during emergencies, because power failures and Internet outages will affect your ability to call 911 and other emergency services.
Aristata Communications E911 Disclosure and Notice Addendum is intended to ensure all VoIP customers understand these limitations. The disclosure is also required by the Federal Communications Commission.
To that end, Aristata Communications is requiring all VoIP customers to complete our E911 Disclosure and Notice Addendum. Aristata Communications is also providing all our VoIP customers with an ATA sticker describing the following must-know scenarios: