Aristata provides monthly subscription plans based on bandwidth delivered to the demarcation point (the place where Aristata’s network ends and the customer’s internal network begins). The speeds of the plan (for example: 10 Mbps down, 2 Mbps up) represent the maximum “up to” speeds in accordance with wireless and fiber industry standards and practices.

The service demarcation point is at the connection port on the wireless router, which customers lease from Aristata or provide themselves. If the customer leases the router, we will troubleshoot, support, and replace it at no additional cost beyond the monthly lease fee. If the customer owns the router, they are responsible for all service and networking issues involving the personal router or devices connected via Wi-Fi or wired in using Ethernet. Aristata does not have any responsibility for personal routers or other networked devices or connections past the demarcation point even if the router is leased.

To summarize, we are happy to assist with the troubleshooting of issues up to the demarcation point for the service. If the issue lies within the internal network, then it is beyond the scope of our ability to help, and a third-party IT company or other outside solution may be necessary.

Some local companies that may be able to help include Orion Integration Services, cComputer Tech, or Knight Custom Electronics.

Aristata Communications - a Visionary Broadband company
Friendly reminder: Aristata Communications is now a Visionary Broadband Company. Your credit card charges and ACH payments for Internet services will state Visionary Broadband.
Aristata Communications
We bridge the digital divide in the Central Rockies while transforming the relationships we have with our communities and customers to create a lasting, positive impact for generations ahead.

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Aristata Communications

Additional Information

  • Aristata Communications Voice included
  • Unlimited local and long-distance calling to the US and Canada
  • Over 35+ calling features, like voicemail, call waiting, and call forwarding
  • Add a second line for $29.95* per month
* Pricing does not include taxes. surcharges, and fees, which are subject to change