The reliability of our network is our highest priority. Aristata understands how important it is to your business.
Backhaul – the link between the network and the World Wide Web – is key to dependable service. Aristata built its network with stable backhaul in mind. In fact, we use three independent backhaul providers to ensure a redundant connection.
Even with this backhaul system, we know that there is always more work to be done, and we are committed to getting it right by constantly working on customer service and network improvements to create an increasingly more stable and reliable network that won’t let you down.
Voice service works over your Internet connection, so our backhaul helps to make your phone reliable too! This does mean Voice will not work if there is a network outage.
Additionally, if you lose your Internet connection because of a power outage at the service address, your Internet will go down and the voice services will not work. You can protect against this situation by purchasing an inexpensive uninterruptible power supply (UPS), which provides a battery backup for your equipment and will keep your Internet and voice working even if you lose power as long as our network is still up and running.